Shipping & Returns
Domestic orders typically ship within 24 business hours of full payment. Processing may take up to two (2) business days before shipping and potentially more during periods of high volume (ex: Christmas).
Please note that we are based in Longueuil, Quebec, Canada and follow Canadian public holidays that may differ from US holidays or your countries holidays. In such instances, your order may be delayed by an additional business day.
For Local Pickups, we will email you with all the details.
While we try to ensure that our online inventory is correct and only in-stock items are listed as such, there are occasions when some merchandise may be oversold. You will be notified if an item is unavailable for shipment.
For orders with preordered products, the entire order will be held until all products are in stock and available to be shipped together. Customers may request shipping of in-stock items earlier via e-mail, but may have to pay additional shipping for pre-order items when they arrive in-stock.
We ship using Canada Post and have multiple shipping options including Priority Courier (next day delivery) and Expedited Parcel ( 1 to 7 business days), During the checkout process, the software will automatically provide an estimate of when the order will arrive if the order is placed and all items are in-stock. Please note that the amount provided is an estimate and actual shipping times might vary for unusually remote locations and/or extremely large orders, and that the estimate is valid for in-stock orders only. If your order contains preordered products, please contact us directly or through our ticket system for an updated estimate.
Certain types of International Shipping services (Small Packets Air/Surface and International Parcel Air) do not provide us with tracking information. For shipments of this type, we cannot provide updates on the status of your shipment and cannot confirm delivery or if a product is lost. As such, we do not provide refunds for shipments shipped using the above methods.
Free Shipping In Canada
When your total order is over 150$ before tax, you will be able to use the code FREESHIPCAD, and your shipping will be free for that order. All orders that use the free shipping code, will be shipped using Canada Post's Expedited Parcel service regardless of the service selected.
US & International Shipping Policy
Please note that we are based in Longueuil, Quebec, Canada and follow Canadian public holidays that may differ from US holidays or holidays in your country.
In exceptional cases or delivery to rural / out of the way locations in the USA, or other countries, additional shipping costs might be requested. Customers will be informed of the additional cost before shipments are completed and may opt-out of the shipment at that time.
Lastly, orders over CAD$200 might be split into multiple shipments.
Cerberus Games extends a 14-day guarantee for orders from receipt of the order except as listed below. Receipt will be counted from delivery confirmation information (when available) or after sale (when no delivery information is available - normally for International Orders only).
All Promotional Items are sold ‘as is’. This includes clearance and sale items, as well as all Used Games and Dings and Dents.
Please note that due to distributor restrictions, all Days of Wonder, Mayfair Games, Wizards of the Coast & Avalon Hill products that have minor damage will not be considered returnable for damage on the box.
All returns must be authorized by us before being shipped back. This is to ensure that we expect the order and will credit your account properly. Cerberus Games will not pay for return shipment charges unless the return is due to our error or due to defective merchandise. In the case of defective merchandise, all pieces should be returned including the defective pieces.
In terms of defective merchandise within the product (that is, missing pieces, broken miniatures, etc.) we request customers contact the appropriate manufacturers for replacement pieces first as the manufacturers are responsible for contents within the box. Customers may contact us at the same time / cc us in on this issue so that we know of it and they fall within the above return guarantee date.
Our return amounts are as follows (except for Promotional Orders):
100% refund Excluding the original shipping charges for all unopened merchandise.
No refund for opened items. We may repurchase the items from the customer as a 'Used' product if requested.
All returns must first contact us through our ticket system to authorise the return. Returns should arrive with your full name, address and your original order number. This can be found in the packing slip first provided. Returns should be sent to:
Please note that we will only refund products that we have received and customers should insure returned products to us.
If an order contains a pre-ordered product (the product has an availability of none and says"Preorder"), the entire order will be held to ship when all products have arrived in stock.
When an order is placed, all currently in-stock product is taken from stock and set aside for the customer. All pre-orders require full payment at the time the pre-order is placed.
Products that are currently in stock may be shipped immediately at the customer's request. However, additional shipping charges for the remaining, un-shipped, pre-ordered products will be required and must be paid before the products are shipped.Customers may combine these un-shipped products with a second order and save on shipping costs, if they wish.
We will attempt to fill each and every order with all reasonable haste, but due to circumstances beyond our control, changes or cancellations may be necessary where pre-orders are concerned. In situations where a publisher releases the product in waves or partial quantities, we will always ship the oldest pre-orders first.
If we are unable to fill an order (because an item has been delayed indefinitely, or is no longer in print), we will contact you and provide the option of modifying your order. If we have not received a response regarding an order that has in-stock items being held for it within 1 month, we will cancel the unavailable item(s) and ship the remainder of the order.
If a customer cancels a held order after 14 days from the date of the order, a restocking fee of 20% will be charged for all in-stock, held products that are part of the order. Pre-orders that are older than 14 days from the date of the order may be cancelled and will receive a refund in store credit.
Pre-Order Price Guarantee
Whenever you pre-order any sealed product, the price we charge when we ship it to you will be the lowest price offered between the time you placed your order and the day of the product release. If the price is lowered between the time you place your order and the release date we will reimburse you the difference. (This guarantee does not apply to single cards)
If an item you have already ordered goes on sale, you may contact us to receive it at the reduced price if your order has not yet been shipped (i.e. order status is still "Processing").
If an item that has been shipped to you goes on sale, you may contact us to receive it at the reduced price within 14 days of order completion.
For items shipped by post, this is counted from the date the item was shipped from our warehouse and a notification email was sent.
Our sale pricing applies to in-stock products only.
All orders paid for by Paypal and cancelled after 60 days will be refunded as store credit only.
Orders canceled after processing and packaging (and shipping, if applicable) have been completed will be subject to a restocking fee of 20% of item value.
Cerberus Games reserves the right to cancel any order at our discretion. Customers will be refunded any applicable payment if an order is cancelled. All policies listed in this document are subject to change at discretion.